Director, Communications (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

Our Opportunity:

Schwab’s Corporate Affairs team creates value by engaging stakeholders in Schwab’s story, building trust and protecting and strengthening the firm’s reputation. We are shapers and protectors of Schwab’s communications, culture and reputation, building connections with stakeholders inside and outside of Schwab. We demonstrate our values and belief that our success in serving our employees, clients, stockholders and the communities in which we operate in the way in which we want to be served. We are highly skilled and experienced communicators, digital and citizenship professionals and community builders.

The Director, Enterprise Affairs will serve as the primary communications partner and advisor to two product and solutions enterprises at Schwab – Schwab Investment Platforms, Solutions and Strategy (SIPSS) and Schwab Asset Management (SAM).  This role provides critical support to supporting and enhancing Schwab’s reputation with internal and external stakeholders. The director works closely with members of the Executive Council and their leadership teams to develop and drive internal communications strategies that foster employee engagement and pride, and external communications strategies that span executive visibility, product public relations, issues management, and executive social media. In this capacity, this role requires close collaboration with colleagues across Corporate Affairs to ensure that each enterprise’s communications activities are aligned with industry and company best practices, the strategic objectives of our client-facing enterprises, and in support of broader corporate communications and reputation-driving goals and initiatives.

How You Will Contribute:

• Develop and maintain strong relationships with key stakeholders, including EC members and their leadership teams, peers and colleagues across Corporate Affairs, and partners in other organizations including Marketing and HR.
• Manage a direct report with expertise in corporate communications. Ensure continued growth, development, and engagement. 
• Serve as communications advisor and strategist to senior leaders on internal and external communications, particularly in areas that have potential to support or to protect Schwab’s corporate reputation.
• Provide day-to-day counsel and execution support across internal and external communications activities and initiatives.   
• Ensure that each enterprise has a thoughtful strategic communications plan and support model, drawing upon both the dedicated team and broader Corporate Affairs resources.
• Drive a data-driven approach to measuring communications results against objectives. 

What you have

• A minimum of a bachelor's degree in communications, journalism, marketing or a related field.
• A minimum of 12 years of experience in corporate internal and external communications.  PR agency and/or corporate media relations experience preferred.
• Exceptional written and oral communications skills.
• Excellent stakeholder management skills, with the ability to build trust and influence across all levels of the organization and with external partners.
• Experience creating detailed, integrated communications plans.
• High level of agility, trouble shooting skills, and ability to respond quickly and thoughtfully to changing environment and demands. Ability to think through complex issues and to deliver recommendations to senior level executives.
• Exceptionally high degree of integrity, professionalism and ethical standards.