Sr Manager, Digital Product Management

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Offer Order (O2) team is responsible for defining, delivering, and managing the core internal platform which drives segmentation, preferences, eligibility, and targeted client experiences across all channels and business lines.

The Senior Manager, IT Product Management, reports to an O2 Group Product Manager and plays a critical role in managing a broad portfolio of products. This position prioritizes and addresses issues, requests, and initiatives within the product backlog, working closely with stakeholders to maintain high-performing platforms. Responsibilities include supporting software development teams in an agile environment, coordinating across business and technical groups, and ensuring consistent user experience. The ideal candidate brings strong Agile product ownership, cross-functional collaboration, stakeholder management, and project management expertise.

The successful Senior Manager, IT Product Management, will create quality and consistent experiences within the O2 platform. The scope ranges from product discovery, strategy, roadmap development, and partnering with technology to understand the needs of our platform to meet the demands of our partners and clients. This includes, but is not limited to:

• Partner with business and technology partners to intake production issues and bugs, enhancement requests, document business impact, and define and track detailed requirements
• Work with product and engineering leadership on objectives, quarterly roadmaps, and proposals
• Manage platform backlog, aligning on priority, and communicating progress updates to stakeholders
• Have a high degree of attention to detail, strong organization skills, ability to adapt to changing business conditions, and ability to effectively manage multiple projects with urgency, meeting required deadlines
• Lead requirements writing using iterative Agile methodology in JIRA, defining acceptance criteria, partnering with technology, attending scrum meetings, and implementing technical enhancements
• Collaborate with technology partners on backlog grooming, sprint planning, and release planning
• Perform technical certifications during internal and external production releases, outside of regular business hours
• Support business team day-to-day platform questions and assist in production support triage, acting as a liaison with technology partners, and escalate as needed
• Work with business partners to understand business processes, process flows, business needs and analyze pain points, identify viable solutions, and implement enhancements
• Independently manage and coordinate project tasks, lead analysis interviews, owns facilitation of discussions, and communications with impacted areas (both Technical and Business focused) regarding project
• Investigate and validate reported issues to assess risk and exposure and provide input on prioritization
• Implement strategic communication plans and ensure effective internal and external messaging across multiple platforms
• Identify and define problems, extracting key information from data, and developing workable solutions for the problems identified to test and resolve

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 5+ years of experience in digital product management - Experience with all facets of product management, including product discovery techniques, design thinking, and Agile development practices. Experience leading and directing a technology scrum team. Experience working with and analyzing complex data sets to make data-driven decisions and recommendations. Demonstrated success with defining and launching products in a complex corporate environment.
• Exceptional communication and collaboration - Experience producing storytelling decks for socialization and buy-ins. Able to communicate at the strategic level (strategy/vision) as well as tactical level (status updates), and able to articulate a complex task or analysis to individuals at all levels of the company. Skilled in working with a cross-functional team, balancing trade-offs and re-prioritization as needed. Strong people skills, emotional maturity, and sound decision-making capabilities.
• Project execution - Experience with project planning, dependencies management, and business analysis. Able to define cases and business logic within user stories.
• Bachelor's degree or equivalent work experience

Preferred Qualifications: 

• Post graduate degree is a plus. Experience in the financial services industry is preferred.
• Advanced usage of Excel, Word, PowerPoint, and Visio
• Experience with any of the following tools and systems; Confluence, SharePoint, SQL, JIRA, Adobe suite

In addition to the salary range, this role is also eligible for bonus or incentive opportunities