Specialist, Workforce Analyst

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

The Schedule Optimization Team is part of Workforce Optimization (WFO).  Members of this team are responsible for maintaining headcount, maintaining schedules, recommending staffing adjustments, and proactively communicating with business partners. Schedule Optimization partners closely with Strategic Scheduling, Short Term Planning and Intraday to identify and solve problems, identify risks, and facilitate and action a plan.  Schedule Optimization is charged with delivering accurate and optimized schedules to both the customer and the Intraday Team for execution of the plan. 

What you’ll do:

• Applies specialized knowledge, skills and experiences within area of expertise to resolves a wide range of issues.
• Applies judgment and technical know-how to identify creative ways to complete assignments and influences others to act.
• Networks with senior personnel internally and externally in own area of expertise and/or across groups to resolve issue, gain needed information and influence outcomes.
• Execute on customers’ requests to ensure strategic goals come to fruition.
• Uses knowledge of area/department to carry out plans and assignments individually and/or in guiding others. Has impact on the success of the area/department of responsibility.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required:

• Committed to a culture that nurtures loyalty y with upper leadership within business segments to ensure service level and other KPIs are met.
• Identifies innovative solutions and drives improvement.
• Demonstrated ability to influence, build consensus and engage others to reach desired future state of the business, along with proven ability to participate in a team dynamic that accelerates themselves and business partners through change.
• Results and quality oriented with the ability to gather information interpret and evaluate it effectively.
• Demonstrated ability to work effectively on a fast paced and dynamic team with ability to quickly organize and manage multiple priorities and personality styles.
• Excellent interpersonal skills, including expert presentation and communication skills – both written and oral.
• Strong process management, analytic and problem-solving skills.
• Attention to detail is extremely important in this position.
• Advanced proficiency with Microsoft Office products – Word, Excel and PowerPoint.

Preferred:

• Knowledge of NICE and Workforce Management software is preferred.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities