Senior Manager, User Experience Designer

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

We are looking for an experienced, collaborative, and adaptable product designer who is passionate about understanding user needs and pain points to join the User Experience (UX) team. The UX Team crafts effortless mobile and web experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.​

As an User Experience Designer, you are responsible for:

Product design and execution:

• Bring products to life through collaboration across the enterprise, designing solutions that delight and satisfy our clients and meet business needs.
• Influence product design efforts from early discovery to final delivery,
• Design interactions across desktop, mobile web and native mobile experiences, using product context.
• Work within and potentially contribute to a design system with full understanding of the overarching structure and implementation methods for patterns and components.
• Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing consistent and error-free experiences aligned to brand identity, and ensuring every aspect of the design is accessible and inclusive.

Experience consulting:

• Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together.
• Use problem definition techniques and data to drive project requirements.
• Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”.
• Lead reviews and drive decision-making with the understanding that great products are achieved iteratively.
• Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers.
• Maintain the high standards set by the group, including channel standards, content standards, and the Charles Schwab design system.
  
  

Team leadership:

• Lead projects across UX disciplines to create seamless experiences.
• Work with others on the team to estimate project completion based on task completion estimates and resource availability.
• Foresee potential roadblocks and raise them to project leads.

Teamwork, collaboration, and engagement:

• Partner across disciplines and functions.
• Build relationships by creating trust with partners through setting expectations on process/deliverables.
• Actively seek and use ideas and feedback to strategically guide delivery.
• Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft.

Your approach:

• Use various communication techniques to showcase work and persuade through rationale and storytelling.
• Have a design position and be open and flexible to adjustment if new information is presented.
• Work within an undefined space to define potential paths forward through problem definition and design thinking.
• Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions.

Why your work matters:

• You will support an engaged set of users who rely on our products to manage their financial lives.
• By understanding the user needs you will be able to impact how our users do business with Schwab.
• You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
• You will work with an engaged design team that fosters a learning environment.

What you have

• 6 + years of product design experience, focused on digital products or equivalent.
• 1+ years of product design experience for touch-based mobile interfaces is a plus.
• An online portfolio showing process and design thinking.
• Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, and creating content specifications.
• Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology.
• Experience with accessible design and accessibility testing for solutions. Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
• Proficient in design tools like Figma, FigJam, Ditto, and Writer.
• Experience with functional prototyping is a plus.
• Experience running design sessions with cross-functional teams.
• Effective relationship builder with an ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
• Comfortable in a project-driven work environment, with a positive attitude and solid work ethic.