Senior Manager, Senior and Vulnerable Investor (SVI) Investigator

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Located within the Fraud Risk Management section of Financial Crimes Risk Management, the purpose of Senior and Vulnerable Investor (SVI) Investigations is to protect senior clients and the firm from the growing risks facing this population. We conduct investigations into incidents of potential elder financial exploitation and diminished financial capacity.  This includes working to protect and recover client and firm assets and report suspicious activity to local, state, and federal authorities. We also work with firm personnel, clients, and their families to reduce risk going forward. This is an individual contributor role with no direct reports. 

The primary role of the SVI Investigations Senior Manager is to investigate incidents of potential elder financial exploitation or diminished financial capacity with respect to senior clients. These investigations are often sophisticated and require excellent interview and other communication and customer contact skills. Also, the ability to build effective partnerships and work in close collaboration with internal and external partners. In this role, the investigator will be using a variety of business systems and research tools in conducting investigations and filing regulatory reports. All investigations must be conducted in compliance with firm policies and applicable regulations.  

What you will do:

The Senior Manager will report to the SVI Investigations Senior Team Manager and responsibilities include (but are not limited to): 

• Lead and conduct thorough investigations into suspected elder financial exploitation and/or diminished financial capacity, which can include scam activity, related party exploitation, general fraud, and high-risk digital asset–related activity.
• In-depth interviews of affected clients and key partners both within and outside of the Firm.
• Placing disbursement/transaction holds in compliance with applicable regulations and Firm policies. 
• Seeking recovery of client and Firm assets lost from custody. 
• Filing Suspicious Activity Reports (SARs) and other required reports, including notifications to Adult Protective Services (APS) and state securities regulators. 
• Working with APS agencies, state regulators and law enforcement, as needed, to advance investigations and assist clients. 
• Educating clients, their families, and Firm personnel on strategies to reduce risk to SVI clients. 
• Serving as a subject matter expert (SME) with respect to certain topics and leading related processes and projects. 
• Identifying procedural and strategic opportunities to mitigate SVI risk, collaborating with Firm partners and industry peers on SVI initiatives. 
• Providing regular updates to management on cases, threats, trends, and special projects. 
• As needed, occasionally support other Fraud, AML and CDD teams in detecting and investigating other suspicious activities, including account takeovers, imposters, new account fraud, trading-related activity, international activity, third-party money movement, rapid fund movement, etc

Candidate must reside or be willing to relocate on their own to one of these areas. It will be a hybrid schedule of 4 days a week in office and 1 day from home.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• • 3-5 (+) years’ work experience in one or more of the following: Elder Financial Exploitation, Fraud Investigation, Customer Service and Financial Services.
  • Experience in working closely and communicating professionally with internal business partners. 
  • Passion for assisting clients and experience with working closely with senior clients.
  • Demonstrate the ability to take initiative and act as a self-starter, proactively identifying opportunities and solving problems without direct supervision. 
  • Excellent verbal, written, and analytic skills. 
  • Capable of meeting strict target dates and demonstrate excellent time management skills. 
  • Knowledge of FINRA Rule 2165 and related state securities legislation. 

Preferred Qualifications

• • Experience engaging with senior and vulnerable investors on service or investment matters. 
  • Experience in resolving complex escalated matters or complaints. 
  • Knowledge of estate planning and trust documentation. 
  • Experience working with external financial institutions for recovery of funds and investigative research. 
  • Experience preparing and filing Suspicious Activity Reports (SAR) within regulatory standards and timelines. 
  • Experience working with external entities such as law enforcement, APS agencies, state securities regulators. 
  • Knowledge of fraud investigations tools. Examples include: FRA, CLEAR, Risk Canvas
  • Bachelor's Degree is a plus (but not required). 
  • Experience with a securities broker-dealer is a plus (but not required). 
  • Familiarity with bank and broker-dealer business practices is a plus (but not required). 
  • Active and valid Series 7/63 & 9/10 is a plus (but not required). 
  • Certified Financial Crime Specialist and/or Certified Fraud Examiner Certification is a plus (but not required). 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities