Manager, Designated Brokerage Strategy

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Team Lead is responsible to back-up the processing of client-initiated service requests that are received via email, phone calls and other internal applications within Schwab.  These requests are primarily requests to link and/or delink specific employee Schwab accounts that are associated with the firm’s Master Account(s) and establish or maintain Plan records.  In addition, the Team Lead is required to back-up the team’s incoming client phone queue and escalated issues, which typically include: researching transaction or holding inquiries, general DBS product information and data feeds, and working with new and complex clients through the onboarding process.

Responsibilities include, but are not limited to:

• Queue Management and task Assignment
• Training and Onboarding for ADDLink/Trade Rules Management
• Training and Onboarding of new agents/representatives
• Project and Special Task Involvement
• Client and System Data Stewardship
• Departmental Participation and Engagement
• Onboarding and Escalation Handling
• Monitoring and Reporting
• Team Support and Quality Assurance
• Continuous Improvement and Professionalism
• Collaboration and Managerial Support

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Series 7
• Demonstrated experience in working a Business-to-Business model.
• 5+ years’ experience working in a department/team with changing and challenging goals and processes to exceed our client expectations both internally/externally
• Proven leadership skills with the ability to supervise, lead, and inspire teams to achieve ambitious goals and drive results.
• Must have proven analytical experience working with data

Preferred Qualifications: 

• Series 9/10 preferred
• Must be team oriented with the ability to act as a resource for development of the team’s effectiveness
• Committed to delivering exceptional client experience
• High commitment to delivering a quality work product, following prescribed procedures, and handling escalated issues when appropriate.
• Outstanding verbal and written communication skills.
• Strong computer skills with the ability to work on multiple platforms simultaneously. Software skills include proficiency in Excel, Word, and PowerPoint.
• Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email
• Comfortable in making decision on their own, also knowledgeable to know when to include the Manager, ability to back-up manager when necessary
• Exceptional client service orientation—committed to understanding client needs, solving problems creatively, and delivering outstanding client experiences.
• Outstanding communication and collaboration skills; able to organize, prioritize, and work effectively within dynamic, team-driven environments.
• Adaptable to change, with the ability to thrive in fast-paced and evolving situations while maintaining professionalism and a positive attitude.
• Highly proficient in leveraging multiple software platforms—including Microsoft Office and Salesforce—to efficiently manage tasks and support client needs.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

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