Director, Technology Risk Management Principal

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The Director, Technology Risk Management Principal is an individual contributor who works cross-functionally across TRACC to support team strategy development, rationalize processes, and identify opportunities for automation and streamlining. The role delivers outcomes through collaboration and influence, with no direct people-management responsibilities.

Partnering with TRACC leaders and functional process owners, the Director assesses current-state practices, identifies duplication and gaps, and develops recommendations and prioritized improvement plans. The role translates team priorities into actionable roadmaps, coordinating dependencies and tracking progress while functional owners retain accountability for their processes and execution.

The Director also performs governance activities across departmental functions to ensure key processes are documented, aligned with applicable requirements, and periodically evaluated for updates. The role coordinates documentation reviews, tracks gaps and required changes, and provides leadership with visibility into process governance and improvement priorities.

The Director will perform the following duties as an individual contributor in partnership with TRACC leaders and functional process owners:

• Support cross-functional TRACC strategy development by synthesizing team priorities, facilitating planning discussions, and developing recommendations, roadmaps, and measures of success.
• Assess and map processes across TRACC functions to identify duplication, unnecessary complexity, gaps, and dependencies; recommend rationalization, standardization, and streamlined handoffs.
• Identify and evaluate automation opportunities, including workflow, analytics, and AI-enabled use cases; partner with process and technology owners to define requirements, expected benefits, feasibility, dependencies, and prioritized implementation plans.
• Coordinate approved improvement initiatives across functional teams, track milestones and outcomes, and escalate dependencies or barriers; ensure automation proposals address applicable BLD, AI governance, and model risk standards.
• Maintain an inventory of key departmental processes, documentation, accountable owners, applicable requirements, and review dates; identify missing or outdated documentation and coordinate resolution with functional owners.
• Establish and coordinate periodic and change-triggered documentation reviews to confirm key processes remain aligned with requirements; track owner approvals, version updates, review evidence, and outstanding actions.
• Build partnerships across TRACC, STS Management, Technology Risk Management, Business Management, Internal Audit, Sarbanes-Oxley Compliance, and Enterprise Operational Risk Management to align requirements and coordinate cross-functional improvements.
• Provide concise leadership reporting on strategy execution, process improvements, automation opportunities, and documentation governance, highlighting benefits, gaps, overdue reviews, and decisions needed.

Other duties include:

• Build strong relationships and partner closely with business and technology partners across Charles Schwab Corporation and its affiliates.
• May travel minimally as part of training and ongoing program developments and improvements

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• 10+ years of experience in technology risk management or cybersecurity, including cross-functional strategy, process improvement, or governance work
• Strong understanding of TRACC-aligned processes, including RCSA and Issue Management, and their cross-functional dependencies and governance requirements
• Strong knowledge of NIST, ISO, COBIT frameworks
• Experience assessing GRC and workflow automation opportunities and translating business needs into requirements and implementation roadmaps
• Ability to evaluate analytics, visualization, and AI/ML use cases for process efficiency, feasibility, and measurable business value
• Understanding of AI governance and model risk principles
• Strong facilitation and executive communication skills, including concise recommendations, decision materials, and progress reporting
• Demonstrated ability to work independently, influence without direct authority, and coordinate priorities across complex organizations
• Strong analytical and process-mapping skills, including root-cause analysis, process rationalization, and prioritization of improvement opportunities
• Experience developing and maintaining process documentation, coordinating periodic requirements-based reviews, and supporting cross-functional process changes
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Certifications (CISSP, CISM, CISA, CRISC) preferred

In addition to the salary range, this role is also eligible for bonus or incentive opportunities