Director, On-Chain Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

At Schwab, you are empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry.

About the team:

Charles Schwab’s Operational Services team is partnering with our Digital Assets team to expand our retail product offering to include spot crypto trading for retail clients. This new offer will complement an existing extensive range of brokerage and banking products, serving a critical role in maintaining Schwab’s place as a leading financial services firm, providing accessibility and award-winning education on cutting-edge products and services for retail clients.

Within Operational Services, the Crypto Operations team will support the operational requirements of the spot cryptocurrency offering, conducting oversight of execution activities related to new account enrollment, trading, transfers and money movements, reconciliations & corrections, and reporting.

We believe in the importance of in-office collaboration and intend for the selected candidate for this role to work on site in the specified location in line with our in-office philosophy and expectations. Please connect with your recruiter for more information.

Job summary:

The Director, On-Chain Operations is a leadership role accountable for end‑to‑end custody and wallet operations supporting Schwab’s retail crypto offering. This leader sets operational strategy, establishes scalable controls, and drives execution across custody infrastructure, wallet management, on‑chain activity, and transfers. Reporting to Director of Crypto Operations, this role leads multiple operational functions, partners extensively with Digital Assets, Technology, Risk, Legal, Security, and Compliance, and represents custody and wallet operations in Senior Leadership forums.

• Partner with cross-functional teams to help drive the formation of key operational processes supporting the crypto business including the design of infrastructure and tools with an emphasis on deposits/withdrawals, risk analysis and on-chain activity.
• Assist with efforts to build the operational support team.
• Maintain a deep understanding of the digital asset space and uniquely position yourself as an invaluable subject matter authority as it pertains to operational activities.
• Partner with various leaders and working groups in Digital Assets and Operational Services to understand the specialized operational environment and manage multiple complex projects that implement our cryptocurrency offer strategy.
• Improve the client experience consistent with Schwab’s ‘through the client’s eyes’ strategy by iterating on enhancements to technology, service, and processes to optimize performance
• Post product launch, this role will manage multiple critical business functions for the cryptocurrency operations including transfers, risk analysis, and various on-chain support while also providing support for other operational activities as needed
• Identify inefficiencies in performance and prepare materials on operational performance, issues, and improvement opportunities to influence senior leadership decision making.
• Manage and coach a team to maximize employee performance.

What you have

• 7+ years of full-time work experience, including leading teams and projects relating to cryptocurrency, particularly in standing up digital asset custody operations functions.
• Own and lead custody and wallet operations for Schwab’s crypto platform, including wallet architecture, signing processes, key management, transfers, and on‑chain support
• Define and execute the operational strategy for crypto custody as the platform scales across assets, volumes, and client segments.
• Partner with Technology and Digital Assets teams on the design, implementation, and enhancement of custody infrastructure, tooling, and workflows.
• Establish and maintain robust operational controls across on‑chain activity, risk monitoring, transaction investigation, allowlisting, scam prevention, and incident response.
• Provide oversight of crypto transfers, deposits, withdrawals, reconciliations, and exception management
• Lead and develop multiple managers, setting performance expectations, investing in talent development, and fostering a strong risk‑aware culture.
• Act as a senior subject matter expert on crypto custody operations, representing the function in risk committees, audits, examinations, and internal governance reviews.
• Identify operational risks, inefficiencies, and capacity limitations; develop data‑driven insights and recommendations to influence senior leadership decisions.
• Demonstrated ability to gain alignment on business strategies and drive progress (e.g. developing materials to tell stories and make recommendations; effectively presenting to executive audiences) on multiple priorities and relationships simultaneously.
• Expertise in maintaining a perspective on the evolution digital asset markets, regulations, technologies, and best practices to inform opportunities to improve product and service performance.
• Experience managing wallets, keys, signing operational activities.
• Familiarity engaging with regulatory audiences including examinations and audits.
• Be part of a 24/7 on-call rotation.
• Excellent problem-solving skills and ability to generate insights, both quantitative and qualitative.
• Personally and professionally aligned with Schwab’s vision and values, and a deep interest in financial services.