Manager, Retirement Operations (PL)

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Retirement Distribution Operations strives to set the standard in the industry for operational excellence and is the primary service and operations arm for Investor Services and Advisor Services. Our team consists of subject matter experts on our retirement product offering (Traditional & Roth IRA’s, Individual 401(k)’s and other plans for small businesses) and we are focused on delivering world class experiences for clients by delivering service “Through the Client’s Eyes”.  We provide service to both retail investors and clients of independent advisors. 

As a Schwab Retirement Distribution Operations Manager, you will be responsible for hiring, coaching, and developing a team of 10-12 Retirement Operations Professionals. In this role, you will lead a multi-faceted team that provides client services, as well as processing time sensitive high-risk client transactions. This is a dynamic, detail-oriented, high volume, and deadline-driven environment requiring the ability to build and cultivate relationships across the firm in order to be successful. In addition to responsibility for all aspects of employee development and the full performance management process, your responsibilities include:

• Coaching employees to excellence in delivering proactive, purpose-driven interactions with internal and external clients
• Supporting the direction of the organization by participating in strategic planning sessions
• Building strong partnerships within and across the broader organization
• Understanding and managing risk and ability to coach team members accordingly
• Delivering results that align with the organization’s strategic objectives and that achieve balance between operational excellence and client experience
• Creating a team environment that fosters engagement and an achievement-oriented culture
• Passion for the client experience due to the sensitive nature of the client we are servicing 
• Understanding of industry regulations to ensure team compliance with firm’s policies and procedures

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Active FINRA Series 7, 63, and 9/10 or 24 licenses required
• Demonstrated leadership experience or proven capabilities in current role
• Bachelor’s degree or equivalent experience in finance, economics, business administration, or related area

Preferred Qualifications: 

• 5+ years’ experience in the financial services industry and/or prior supervisory experience preferred
• Must enjoy a detail-oriented position in a fast paced, continuously changing environment
• Strong leadership, partnership, and collaboration skills
• Outstanding written and verbal communication skills

In addition to the salary range, this role is also eligible for bonus or incentive opportunities