Trust Transition & Support

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Schwab’s Personal Trust Services (“PTS”) organization provides personal trust products and services to Schwab’s clients, including individual investors, beneficiaries, RIAs, and corporate fiduciaries. PTS products and services are provided through three separate legal entities; Charles Schwab Trust Company, Charles Schwab Trust Company of Delaware, and Charles Schwab &Co. PTS products cover the full fiduciary, agency, and custody spectrum, including fiduciary trust administration and investment management, directed trustee, trusteed IRA, administrative agency, trust reporting, and trust outsourcing.

The Sr. Specialist, Trust Cashiering Support is responsible for supporting trustees with reporting and record-keeping requirements.  The job requires both direct contact with internal and external clients and operational work that facilitates the completion of the trustees’ requests.  Main functions include distributing and depositing of funds, oversight of outstanding check requests, reconciling daily net settlement accounts, and updating account information as requested by the authorized party. 

Schwab follows the three lines of defense model of risk governance. The Sr. Specialist, Trust Support is a first line of defense position for CSTC and CSTCD and assures compliance with all trust company policies and procedures, Schwab’s enterprise risk management program, as well as all applicable state and federal banking and trust regulations in the context of their responsibilities.

Unleash your expertise: what you’re good at

• Highly client oriented with demonstrated experience in client servicing and relationship management

• Prioritizing, managing, and processing complex requests to ensure items are completed within established time frames

• Providing superior follow-up, along with excellent interpersonal, verbal, and written communication skills

• Attention to detail and accuracy in data input

• Working in a team setting to service client needs efficiently and effectively

• Anticipating potential risk issues and escalating as needed

• Complying with state and federal banking regulations and internal policies and procedures regarding asset eligibility, OFAC, AML, and Customer Identification Program

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• 3-5 years of experience in banking or financial industry, including customer service experience

• Bachelor’s degree or equivalent work experience required

• Advanced understanding of trust types, services offered at Schwab and trust administration concepts

• Highly client-oriented with demonstrated experience in client management

• Creative thinker with strong problem-solving ability

• Excellent written and verbal communication skills including ability to synthesize data, develop recommendations, influence partners and report on status

• Ability to communicate effectively to varying levels across the organization and build strong partnerships

• Resolve issues within your scope of knowledge and authority with little guidance

• Must be team oriented with the ability to collaborate with peers and leaders

• Excellent organizational skills with the ability to prioritize and handle multiple competing priorities within established deadlines

• Ability to embrace change and innovation

• Comfortable in a dynamic and fast-moving work environment

• Positive attitude and strong work ethic with high level of integrity

• Ability to perform in-office responsibilities, as needed – printing checks, making local deposits, etc.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities