Senior Technical Facility Manager

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.​

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Senior Technical Facility Manager — Individual Contributor is accountable for the safe, reliable, and efficient operation of mission critical facilities and critical environment infrastructure across an assigned Data Center, or multiple sites. This role serves as a technical authority for critical facility operations, supporting uptime, availability, business continuity, operational readiness, regulatory compliance, capital planning, and long-term infrastructure reliability.

This position has no direct employee reports. Instead, the role delivers results by providing technical leadership, influencing cross-functional teams, and managing contracted service providers, vendor partners, consultants, and contractors that perform daily operations, maintenance, project, and support activities. The role is responsible for ensuring consistent execution of standards, vendor performance, operational discipline, and service delivery across the assigned portfolio.

The Senior Technical Facility Manager provides leadership and technical oversight for complex electrical, mechanical, critical power, HVAC, building automation, fire life safety, and infrastructure systems. The role partners closely with Critical Environments leadership, property management, technology teams, security, risk, business continuity, procurement, finance, project management, and external service providers to ensure facilities are operated and maintained in accordance with business requirements, critical environment standards, and enterprise risk expectations.

Key Responsibilities

• Own safe and reliable day-to-day operations of assigned Site(s), or critical environment spaces, with accountability for up-time, infrastructure availability, operational readiness, and customer service excellence.
• Execute operating standards, engineering procedures, change management practices, maintenance strategies, and business continuity expectations.
• Serve as a technical authority for critical facility infrastructure, including review and approval of operational risk assessments, incident response documentation, root cause analysis, and corrective action plans.
• Develop, implement, and sustain preventive, predictive, and corrective maintenance programs for critical electrical, mechanical, HVAC, life safety, and building automation systems.
• Ensure maintenance activities are properly planned, scheduled, documented, and executed using approved procedures, MOPs, SOPs, EOPs, change controls, and CMMS/work order processes.
• Perform incident response, emergency operations, escalation management, root cause analysis, after-action reviews, and corrective action closure.
• Be accountable for operating and capital budgets, including budget development, forecasting, variance analysis, cost control, emergency expenditure planning, and value-add opportunities.
• Partners with project management, engineering, design consultants, construction teams, technology stakeholders, and vendors to support complex capital projects, infrastructure upgrades, commissioning, turnover, and operational acceptance.
• Review and provide technical input on engineering design documents, sequence of operations, switching procedures, infrastructure upgrades, and critical environment modifications.
• Own or support vendor contracts, service delivery expectations, scope compliance, preventive maintenance execution, contract performance, issue escalation, and corrective action tracking.
• Ensure vendor and contractor work is performed safely, professionally, and in accordance with service agreements, site standards, safety protocols, change management requirements, and critical environment procedures.
• Perform operational risk management activities, including equipment condition assessments, infrastructure health checks, equipment rounds, critical load reviews, contingency planning, and risk mitigation planning.
• Develop and maintain site standards, facility operating procedures, emergency response procedures, maintenance documentation, equipment status reporting, dashboards, and monthly operational updates.
• Ensure regulatory, safety, environmental, energy, indoor air quality, and compliance requirements are met and documented.
• Support business continuity planning, disaster recovery readiness, emergency response exercises, and operational preparedness for planned and unplanned events.
• Build strong partnerships with internal customers, CRE leadership, peer property managers, technology teams, security, finance, procurement, risk, and business stakeholders.
• Maintain readiness for after-hours support, emergency response, scheduled maintenance windows, critical projects, and business-impacting events.

Leadership Expectations

• Lead through influence, technical credibility, operational discipline, and cross-functional partnership rather than direct employee management authority.
• Coordinate vendor teams, contractors, consultants, project teams, property management partners, CRE stakeholders, and internal business partners to execute operational priorities.
• Establish clear service expectations, technical standards, performance measures, escalation paths, including accountability routines and audits for contracted service providers.
• Drive vendor performance through contract governance, service reviews, issue resolution, corrective action tracking, maintenance quality validation, and continuous improvement.
• Provide technical guidance, coaching, knowledge transfer, and procedural direction to vendors, contractors, peers, and cross-functional partners.
• Build trusted relationships with internal and external partners to support uptime, customer service, compliance, project execution, and operational readiness.
• Promote a high-performing operating culture across vendor and partner teams rooted in safety, ownership, accountability, collaboration, and continuous improvement.
• Model leadership behaviors, strong judgment, professional communication, and composure during high-pressure operating events.

Technical Responsibilities

• In depth knowledge of infrastructure systems, including electrical distribution, switchgear, transformers, UPS systems, batteries, generators, automatic transfer switches, power monitoring, HVAC systems, chillers, boilers, cooling towers, air handlers, CRAC/CRAH systems, pumps, water treatment systems, VAVs, FPBs, BAS/BMS/EMS platforms, fire life safety systems, and related building infrastructure.
• Interpret and review one-line diagrams, sequence of operations, control strategies, system drawings, operating procedures, commissioning documentation, and maintenance records.
• Develop, review, approve, and continuously improve MOPs, SOPs, EOPs, switching procedures, critical work plans, maintenance procedures, and change management documentation.
• Analyze equipment performance, maintenance history, trend data, alarm history, preventive maintenance results, and failure patterns to improve reliability and reduce operational risk.
• Review and participate in root cause analysis for significant incidents, equipment failures, near misses, or operational disruptions.
• Ensure critical parts inventory, stock replenishment, procurement coordination, and materials availability support reliable operations and timely response.
• Responsible for work order quality, maintenance documentation, photos, attachments, notes, asset history, and vendor invoicing support, accurate records and timely vendor payment.
• Support energy management, environmental reporting, indoor air quality activities, and sustainability initiatives while protecting critical operations and reliability.
• Ensure contractors and operations personnel performing work in critical areas are trained, qualified, briefed, supervised, and aligned with approved procedures.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required qualifications:

• High school diploma or GED.
• Eight or more years of progressive experience supporting Class A commercial buildings, data centers, critical environments, central plants, corporate campuses, or mission-critical facility operations.
• Five or more years of experience supporting critical infrastructure, including MEP operations, critical power, data center operations, or high-availability facilities.
• Extensive experience managing vendors, contractors, consultants, and third-party service providers responsible for facility operations and maintenance.
• Demonstrated experience leading through influence in a matrixed environment without direct reporting authority.
• Demonstrated experience managing multiple sites with accountability for uptime, operational risk, vendor performance, maintenance strategy, and customer service.
• Experience developing and managing preventive, predictive, and corrective maintenance programs utilizing CMMS or similar work management platforms.
• Experience managing operating and capital budgets, forecasting, variance reporting, and cost-control initiatives.
• Experience supporting incident response, emergency operations, root cause analysis, contingency planning, and business continuity readiness.
• Advanced knowledge of critical environment operations, infrastructure reliability, risk management, and maintenance strategy.
• Strong understanding of electrical distribution, critical power systems, UPS systems, generators, transfer switches, HVAC systems, BAS/BMS platforms, fire-life-safety systems, and mechanical infrastructure.
• Strong stakeholder management, vendor governance, contract oversight, escalation management, and service delivery skills.
• Ability to evaluate complex operational issues, assess risk, and communicate recommendations effectively to technical and non-technical stakeholders.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, CMMS/work order systems, reporting tools, and standard business applications.
• Ability to support after-hours events, emergency response activities, maintenance windows, and critical business events.

Preferred qualifications:

• Bachelor’s degree or associate degree in engineering, building science, construction management, facilities management, electrical/mechanical technology, or a related technical field.
• Trade school certification, military technical training, OEM mechanical/electrical training, or equivalent technical experience.
• Universal CFC certification.
• Electrical, mechanical, operating engineer, or other applicable trade license.
• Certified Energy Manager (CEM) or similar professional certification.
• Data center or critical environment certifications such as CDCTP, CDCMP, CDCDP, CDCPM, CDCSP, CDCEP, or CDCAP.
• Experience managing vendor contracts, service agreements, RFP support, contractor safety programs, and scope compliance.
• Experience supporting complex capital projects, engineering design reviews, commissioning, and infrastructure modernization efforts.

Work environment and physical requirements:

• Ability to work in commercial, campus, data center, mechanical, electrical, and critical facility environments.
• Ability to climb ladders, access equipment rooms, inspect roofs and mechanical spaces, and use appropriate personal protective equipment.
• Ability to lift up to 50 pounds in accordance with established safety guidelines.
• Willingness to travel to other sites within the assigned portfolio, including occasional overnight, weekend, and after-hours travel based on business needs.