Your Opportunity

Managing Director, Workplace Services

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, a preferred candidate for this role has been identified.

Role Overview

The Managing Director, Workplace Services leads enterprise workplace services across Schwab campuses and approximately 420 branch locations, overseeing food services, amenities, mail and print services, conferencing and event operations, executive-suite support, and firmwide shredding services. The role oversees Lease Administration for a portfolio of 450+ leases and more than $200M in annual payments, provides functional leadership for India Corporate Real Estate (CRE) resources, and supports the Orlando campus expansion within its service areas. As a member of CRE leadership, this leader partners across the enterprise to deliver reliable, cost-effective services, strengthen the employee experience, and advance operational, financial, and risk-management priorities.

Key Outcomes

• Deliver consistent, high-quality workplace services across campuses and branches, supporting a service footprint that includes 1.9M+ cafe meals and 6,000+ meetings and events.
• Strengthen financial stewardship and service efficiency through enterprise vendor management, contract savings, cost management, and coordinated logistics and funding.
• Oversee accurate, reliable Lease Administration across 450+ leases and more than $200M in annual payments, including rent collection and tenant relationship management for campus tenants.
• Advance workplace amenities in partnership with the CRE real estate strategy team, and coordinate campus and regional engagement activities supported by approximately $1M in annual CRE funding.
• Provide functional leadership for India CRE resources and support planning and execution of Orlando campus expansion services, including food service, mail, conferencing, and Lease Administration’s landlord responsibilities.
• Maintain service continuity and information protection through operational planning, risk and audit coordination, and oversight of shredding services covering 2,400 containers and 2.7M pounds of NPI material destroyed annually.
• Coordinate CRE staffing, talent planning, training, knowledge sharing, employee engagement, and change communications to support organizational readiness and effective transitions.
• Integrate priorities across CRE, Human Resources, Finance, Legal, Schwab Technology Services, Communications, and Retail Property Management; provide executive perspectives and develop materials for Schwab Board meetings, Senior Leadership Meetings, and CRE leadership forums.

What you have

Required Experience

• 20+ years of enterprise workplace-services leadership experience, including oversight of broad, complex operations across multiple locations.
• Experience leading workplace services such as food service, amenities, mail and print, conferencing and events, executive support, and information-protection services.
• Experience overseeing Lease Administration, significant financial commitments, enterprise vendors, contracts, and cost-management initiatives.
• Demonstrated ability to influence across functions, integrate specialized teams, and partner with senior executives on enterprise priorities.
• Experience developing executive presentations, leadership communications, and materials for board and senior leadership forums.
• Experience leading change, staffing transitions, talent planning, and employee engagement while maintaining service continuity and client service.
• Experience supporting operational planning, risk and audit activities, technology adoption, delegation, succession planning, and knowledge sharing.