Sr Manager, Strategic Program Manager

Your Opportunity

Digital Retail Product Operations is seeking a Senior Manager, Strategic Business Programs & Communications. This role works upstream across the business to shape high-priority efforts before they become formal projects, align cross-functional partners, clarify decision paths, and ensure initiatives are set up for successful delivery.

Purpose

Advance high-priority Digital Retail efforts from a business perspective — partnering with product leaders across multiple lines of business — with particular strength in the discovery and shaping phases. Drive stakeholder alignment, readiness, and adoption by translating strategic priorities into clear actions, operating routines, and leadership messages.

Core accountabilities

• Discovery leadership. Frame ambiguous business problems into a clear opportunity: hypothesis, scope, impacted LOBs, value case, success measures, and decision path. Produce the artifacts that let leaders decide whether and how to invest.

• Cross-LOB orchestration. Convene product, design, risk, marketing, operations and technology partners across organizational boundaries; surface dependencies, conflicts and gaps early, and drive them to a decision rather than a status report.

• Set-up for success. Define the operating model for each effort — governance cadence, decision rights, roles, intake and hand-off to delivery teams — so work lands cleanly with the delivery PMs rather than duplicating them.

• Business case and outcomes. Own the value narrative end to end: baseline, expected benefit, measurement plan, and post-launch validation of whether the outcome materialized.

• Flexible deployment. Take assignments directly from leadership priorities; move between efforts as those priorities shift, with a clear entry and exit point for each engagement.

• Executive communication. Translate complex, multi-party efforts into concise updates and recommendations for senior leaders and connect them to the broader DR story.

Communications Strategy & Content Operations

• Manage communications infrastructure, including content calendars, intake, SharePoint resources, review cadences, standards, and reusable templates.

• Audience-aware communications. Develop clear, audience-aware communications that connect strategic priorities to business outcomes, client impact, team actions, and success measures.

• Automation & scale. Use AI tools, automation, SharePoint capabilities, and repeatable content operations practices to improve efficiency and scalability.

Explicitly out of scope

Sprint-level delivery management, backlog ownership, release coordination, and technology execution tracking — those remain with the delivery program/project managers and product owners. This role hands off to them; it does not replace or supervise them.

Success measures

• Efforts help reach investment decisions faster, with a documented business case and named owners.

• Fewer efforts stall or restart due to unresolved cross-LOB dependencies.

• Clean hand-offs to delivery: scope, success metrics and governance defined before build starts.

• Leadership can redeploy the role to a new priority with minimal ramp.

• Communications channels, content calendars, intake, templates, and SharePoint resources improve consistency, reduce duplicative effort, and enable timely, audience-aware updates that support leader readiness and team adoption.

What you have

• 7+ years in business program management, strategy execution, or management consulting; financial services or digital product environment preferred.

• Demonstrated ability to lead ambiguous, cross-organizational efforts without direct authority.

• Strong discovery toolkit: problem framing, stakeholder mapping, business case development, outcome measurement.

• Executive-level written and verbal communication; comfortable facilitating senior decision forums.

• Working fluency with product and agile delivery practices — enough to partner credibly with delivery teams, not to run them.

• Comfort with frequent context switching and shifting priorities.