Sr Manager, Software Development & Engineering Lead

Your Opportunity

Charles Schwab’s Technology Services Technical Manager's thrive in a leading-edge work culture while focusing on products that help Schwab customers learn, explore, and make life-impacting moves on their paths to achieving their goals. This position requires a self-motivated individual with strong problem-solving skills who can contribute to a highly collaborative culture and a team environment and deliver innovative, value-based reliable solutions.  A proven track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly is key to success in the role. 

The successful candidate will bring an ability to prioritize, to communicate clearly and compellingly, and to understand how to drive a high level of focus and excellence building and leveraging a strong team. Our Leads & Technical Managers drive organizations to continuously contribute to evolving the Schwab experience and technology. 

This Sr Manager, Site Reliability Engineering and Operations for CDT (Client Data Technology) is a hand-on technical leadership role and will be responsible to drive the team’s workings on high availability, maintainability, support, and automaton of complex application platforms and microservices. This leader will drive change within the CDT organization to build a world class SRE organization heavily focused on automation and availability. 

What you are good at

• Lead the execution of the Site Reliability Engineering, DevOps strategy & Production Operations for Client Data Management Technology (CDT) based applications for the Cross Enterprise Services organization

• Communicate strategic technology plans to associated business partners ensuring collaboration across technology and the business. 

• Regularly interact with Executives, Senior Technology Leaders, Product Owners, and Business Partners. 

• Lead team on complex issues where analysis of situations or data requires in-depth knowledge of the applications and environment

• Partner with highly experienced technologists, creating successful plans to deliver solutions to the business, ensure day-to-day support, high availability, and process compliance

• Lead Operational delivery and Production support focusing on proactive monitoring, rapid response for Client Data Technology (CDT) based applications

• Perform proactive daily system monitoring including reviewing system and application logs as well as responding to, triaging, troubleshooting and remediating incidents.

• Repair and recover from failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate.

• Monitor and troubleshoot issues across the entire stack - software, application, and network.

• Develop automation and processes to enable teams to deploy, manage, configure, scale, and monitor their applications

• Identify applications reliability and availability improvements, establish and build solutions to continue to drive an improved experience.

• Develop and manage continuous deployment and integrate solutions

• Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc

• Collaborate with Engineering, Scrum and Ops resources to provide technical expertise and support on key initiatives for system availability and reliability.

What you have

• 10+ years of software development and site reliability engineering experience supporting production applications on prem & in any public cloud environment, PCF, GCP and IaaS.

• 7+ years of experience in Linux/Java Software Development & Architecture, Operations, SRE, DevOps, etc.

• 5+ years of experience defining, driving and implementing operational best practices (SLOs, SLIs, Error Budgets, Monitoring errors, capacity planning, blameless postmortems and toil management).

• 5+ years of experience with CI/CD tools, logging, observability, and telemetry solutions (Github, Jenkins, Datadog, Splunk, Prometheus, Grafana etc.)

• Proficient in programming languages to automate repeatable processes and building IaaC solutions (Python, CloudFormation, Terraform)

• Demonstrated ability to resolve business and service impacting problems, evaluating all alternatives, and consulting with other technical members of the organization is required

• Familiarity with logging/application monitoring tools (AppDynamics, Splunk, Zabbix, Nagios, etc..)

• Familiarity with database management systems (Oracle, SQL, Yugabyte, Mongo)

• Knowledge of NoSQL databases (Aerospike, Postgres preferred)

• Knowledge of IBM MQ, RabbitMQ and Kafka

• Ability to work well with global teams, Flexibility to operate in an environment with changing demands and priorities

• Optimizes design processes by integrating predictive or adaptive methods with cloud principles

• Excellent verbal and written communications skills