Sr Manager, Change Enablement & Workforce Effectiveness
Your Opportunity
Digital Retail Product Operations is seeking a Senior Manager, Workforce Effectiveness & Product Change Enablement to strengthen organizational capability, improve readiness, and drive adoption across high-priority transformation and operating model initiatives.
In this role, you will help leaders and teams work more effectively by translating strategy into clear change plans, workforce enablement approaches, leader-ready communications, operating rhythms, and practical resources.
You will partner across Product, Product Operations, Technology, Strategy Priorities & Initiatives, HR, Talent, Training, and enterprise teams to reduce friction, strengthen readiness, and sustain momentum.
What You Will Do
Change Enablement & Execution
Develop and execute change strategies for Digital Retail priorities, including product launches, operating model changes, modernization efforts, and capability-building initiatives.
Translate initiatives into practical plans, readiness activities, adoption measures, and reinforcement approaches.
Assess impacts, risks, audience needs, and readiness gaps; recommend actions that improve engagement and adoption.
Create repeatable tools, templates, playbooks, and enablement resources that help teams plan and execute change consistently.
Workforce Effectiveness & Talent Architecture
Advance Digital Retail’s workforce effectiveness strategy by connecting business priorities, future capabilities, roles, skills, and career pathways into tools leaders and teams can apply.
Translate current and future workforce needs into clear role, capability, and skill requirements that support hiring, development, workforce planning, and career conversations.
Build scalable frameworks, guidance, and enablement resources that help leaders strengthen team capability and apply talent architecture consistently.
Partner with Digital Retail leadership, HR, Talent, Training, and enterprise teams to align priorities, deliver education, and support adoption.
Use data, feedback, and talent insights to identify capability gaps, training opportunities, development actions, and trends that require leadership attention.
Create simple reporting and operating rhythms to track progress, inform leadership discussions, and support confidential talent planning processes.
Embed workforce effectiveness practices into leader routines, development planning, people leader meetings, and team-level ways of working.
Connect workforce effectiveness efforts to emerging needs, including AI-related skills, automation opportunities, and changes in how work gets done.
What You Have
What you have
Required Qualifications
Bachelor’s degree in communications, organizational development, business, product management, organizational effectiveness, or a related field.
5–8 years of experience in change management, internal communications, product operations, transformation, capability enablement, workforce effectiveness, or strategy execution in a complex, matrixed organization.
Experience developing change plans, stakeholder communications, enablement materials, operating rhythms, and adoption approaches for cross-functional initiatives.
Strong project management skills, including experience managing timelines, dependencies, content workflows, stakeholder inputs, and multiple workstreams.
Proven ability to translate ambiguity and complexity into clear narratives, structured plans, executive-ready materials, and measurable outcomes.
Experience supporting senior leaders, facilitating cross-functional discussions, and influencing stakeholders without direct authority.
Strong analytical and communication skills, including the ability to synthesize feedback, identify themes, diagnose friction points, and create content that drives action.
Comfort using AI tools, automation workflows, SharePoint, and emerging technologies to improve productivity, communications, enablement, and ways of working.
Preferred Qualifications
Advanced degree or relevant certification in communications, change management, organizational development, product management, or a related discipline.
Experience in Product, UX, Technology, Product Operations, transformation strategy, or enterprise capability-building functions.
Experience with workforce effectiveness, talent architecture, competency frameworks, skills-based learning, workforce readiness, performance cycle enablement, or talent planning processes.
Intermediate to advanced SharePoint experience, including resource design, page governance, information architecture, and reusable content structures.
Experience using AI, automation, or workflow tools to improve team productivity, communications, or adoption at scale.
Who You Are
Execution-oriented: You turn strategy into practical plans, clear actions, and measurable outcomes.
Clear communicator: You create concise, audience-aware messaging that helps teams understand priorities and act with confidence.
Organized operator: You bring structure to complex work and keep stakeholders, timelines, and workstreams moving.
Collaborative facilitator: You bring partners together, surface trade-offs, and help teams align around shared outcomes.
Proactive capability builder: You anticipate needs, create scalable resources, and strengthen workforce effectiveness over time.
Curious learner: You model continuous improvement and help teams adopt new tools, skills, and ways of working.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance