Site Reliability Engineer - Workplace Services Engineering

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Workplace Services Engineering (WSE) is an organization within Schwab Technology Services that is embarking on a major transformation. We support Workplace Services, and we’re shaping the future of how people experience financial well‑being at work. We partner with leading employers to deliver innovative retirement, equity, and workplace financial solutions that help millions of participants build stronger financial futures. This is a fast‑growing, high‑impact business where scale meets purpose—where your work directly influences how people plan, save, invest, and succeed.

As a key growth engine for the firm, we’re investing more than ever to expand our capabilities, modernize platforms, and elevate the experiences we deliver to employers and their employees. Our teams work at the intersection of technology, service, and financial expertise—supporting workplace clients with solutions that scale, adapt, and deliver meaningful outcomes. Here, your ideas help shape what’s next for workplace financial services. If you’re energized by solving complex problems, collaborating across disciplines, and making a real difference in the workplace services industry, you’ll find your place here.

This role supports multiple, mission-critical Stock Plan Technology applications and platforms that serve both internal operations and external clients. You will work closely with development, infrastructure, release, and centralized SRE teams to ensure high availability, safe change, and continuous reliability improvement across a complex application ecosystem. As a Support & Reliability Engineer, you are not just reacting to incidents — you are engineering them out of existence through automation, instrumentation, and disciplined operational practices.

Position Responsibilities:

• Systems Administration: Maintain enterprise Linux environments, focusing specifically on file systems, permissions, and system configurations.
• Troubleshooting: Thoroughly analyze system and application logs to diagnose and resolve complex issues across multiple environments. Own production stability, availability, and performance for a portfolio of Java, .NET, batch jobs, and web-based applications running on Linux, Windows, on-prem, and PCF.
• Automation & CI/CD: Write and maintain Bash scripts to automate routine operational tasks, and support continuous integration and deployment (CI/CD) pipelines.
• Configuration Management: Utilize configuration management tools to streamline, automate, and standardize environments.
• Application Support: Support Java applications, WebSphere Application Server, and manage workloads in Cloud Foundry environments.
• Observability: Use Splunk and Grafana for log aggregation, creating dashboards, proactive monitoring, and alerting.
• Networking Integration: Configure and troubleshoot core networking components necessary for application delivery, including DNS, firewall rules, and load balancer routing.
• Automation & Toil Reduction: Design and build automation (scripts, tooling, frameworks) to eliminate repetitive operational tasks. Improve self-service diagnostics, alert hygiene, and recovery automation.
• SRE Practices & Observability: Implement and mature SRE practices such as, meaningful alerting and SLIs/SLOs; Proactive monitoring and alerting; Leverage tools such as Splunk, Grafana, AppDynamics, and similar observability platforms to improve detection and response.
• Credential & Platform Hygiene: Support certificate management; Partner with security and platform teams to improve credential lifecycle visibility and automation.

What you have

Required Qualifications:

• 5+ years in production support, reliability engineering, or platform operations within an enterprise environment.
• Hands-on experience supporting business-critical systems with high uptime requirements.
• Experience with Java and/or .NET application stacks; WebSphere, IIS, and enterprise middleware.
• Strong Linux and Windows operational experience. Solid administration skills (RHEL, CentOS, or Ubuntu) with a strong grasp of file systems and permissions.
• Scripting: Strong hands-on experience writing Bash scripts. Development experience with PowerShell, Python, Bash, Java.
• Familiarity with SQL, NoSQL databases, Messaging platforms (RabbitMQ, IBM MQ).
• Log Analysis: Proven ability to troubleshoot complex issues using system and application logs.
• Configuration Management: Solid understanding of configuration management concepts and experience using enterprise tools (e.g., SaltStack, Ansible, Puppet, Chef, etc.).
• Networking: Strong understanding of core networking concepts (TCP/IP, DNS, load balancing, firewalls) and how they interact with enterprise applications.

Preferred Qualifications:

• Experience building and maintaining CI/CD pipelines and using version control (GitHub, Jenkins etc.)
• Experience working directly with WebSphere Application Server.
• Familiarity with Cloud Foundry or other PaaS platforms.
• Exposure to supporting .NET applications on Windows.
• Experience with enterprise job scheduling (specifically Control-M).
• Strong ownership mentality and bias for action.
• Comfortable working independently on complex problems and bringing clear outcomes back to the team.
• Willingness to support off-hours releases as required.
• Clear written and verbal communicator across technical and non-technical audience.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.