Senior Specialist, Cash Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Charles Schwab Trust Bank supports retirement plan sponsors, advisors, and their partners through trust, custody, trading, and operational services. As a Senior Specialist, Cash Operations, you’ll serve as a senior technical resource for a team responsible for the accurate and timely processing of retirement plan distributions and payments while supporting controls that help mitigate financial, operational, regulatory, and reputational risk.

In this role, you’ll help coordinate daily production priorities, balance workflow demands, and provide hands-on technical guidance to support high-quality operational outcomes. You’ll motivate and support team members, reinforce accountability, and act as an escalation point for complex or high-risk transactions. While this position does not have formal people-management or career-development responsibilities, you’ll provide day-to-day coaching on procedures, quality expectations, and technical execution.

Working closely with team leadership, internal business partners, and external vendors, you’ll help resolve complex issues, monitor service levels, identify operational risks, and strengthen controls. You’ll provide quality oversight through transaction reviews, trend analysis, root-cause identification, and timely escalation of errors or control gaps.

You’ll also contribute to process improvement initiatives, procedure maintenance, onboarding and technical training, system testing, operational enhancements, and readiness for audits or regulatory reviews. This is an opportunity to drive operational excellence, strengthen risk and control practices, and deliver reliable, client-focused solutions that support retirement plan participants, advisors, and business partners.

Key Responsibilities

• Serve as a senior technical resource and subject-matter expert for cash operations, retirement plan distributions, payments, and related workflows.
• Support daily production by helping prioritize work, monitor volumes and service levels, and redirect resources in partnership with team leadership when business needs change.
• Provide real-time technical guidance, answer procedural questions, and support team members in resolving complex, urgent, or high-risk transactions.
• Motivate and support the team by reinforcing shared goals, promoting collaboration, recognizing strong execution, and maintaining a solutions-focused environment.
• Provide quality oversight through transaction reviews, quality monitoring, error-trend analysis, root-cause assessment, and follow-up on corrective actions.
• Identify and escalate operational, financial, regulatory, or reputational risks, control gaps, service concerns, and recurring defects to leadership.
• Partner with leaders, business partners, and vendors to research and resolve escalations, clarify ownership, and drive issues to completion.
• Support onboarding and technical training, including procedure education, demonstrations, job aids, and reinforcement of quality and control expectations.
• Maintain and improve procedures, desktop instructions, controls, and other operational documentation to support consistent and audit-ready execution.
• Participate in process improvement, automation, system testing, implementation, and change-readiness activities, including validation of requirements and post-change results.
• Provide operational coverage and workflow support during peak volumes, staffing gaps, outages, or other business continuity events.
• Model sound judgment, ownership, accountability, and effective communication while working independently and influencing outcomes without formal authority.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Advanced technical knowledge of cash operations, retirement plan distributions, payments, or comparable financial-services operations.
• Demonstrated experience serving as a technical resource, escalation point, or subject-matter expert in a complex operational environment.
• Ability to influence, motivate, and support team members without formal authority, while reinforcing collaboration, accountability, and consistent execution.
• Experience providing quality oversight, identifying error trends, completing root-cause analysis, and supporting corrective actions.
• Strong risk and control mindset with the ability to exercise sound judgment, recognize control gaps, and escalate concerns appropriately.
• Strong communication skills with the ability to explain complex information clearly and collaborate effectively across teams and business partners.
• Ability to manage competing priorities, coordinate workflow, and adapt to changing business needs in a fast-paced environment.
• Strong attention to detail with a demonstrated commitment to accuracy, timely execution, and quality outcomes.
• Proven problem-solving, research, and decision-making skills, including the ability to resolve complex or non-routine issues.
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Ability to work independently while fostering collaboration, knowledge sharing, and accountability across a team.

Preferred Qualifications

• Experience in retirement plan operations, cash operations, trust operations, banking operations, or financial services.
• Knowledge of retirement plan design, distributions, tax-related processing, payment movement, and related operational workflows.
• Experience partnering with vendors and managing external business relationships.
• Experience supporting risk management, quality assurance, operational controls, audit readiness, or regulatory processes.
• Experience developing procedures, job aids, training materials, or technical documentation.
• Experience participating in system testing, automation, system enhancements, implementations, or process improvement initiatives.
• Bachelor’s degree or equivalent skills.
• Industry certifications such as CEBS, NIPA, ASPPA, or related credentials.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities