Senior Digital Product Manager

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

The AI Product Enablement and Experience team is focused on using AI to create more personalized, proactive, and useful digital experiences for Schwab clients. This role will work directly on Portfolio Insights, Schwab's first client-facing Generative AI feature, and the growth plan for expanding AI-powered experiences across the Schwab Mobile App.

You will help define the mobile experience strategy, roadmap, and product requirements for AI-powered insights that help clients better understand their portfolios, discover relevant information, and make more informed financial decisions. You will also help shape how these experiences connect with Schwab Assistant so clients can move naturally between embedded insights and conversational support.

This role sits at the intersection of product strategy, client experience, AI, design, engineering, data, risk, and execution. The ideal candidate is a self-starter who can bring clarity to ambiguous problems, partner across teams, and translate client needs into high-quality digital experiences.

Responsibilities

Product Strategy and Execution

• Define and execute product strategy for Portfolio Insights and related AI-powered experiences in the Schwab Mobile App.

• Translate the growth plan into clear roadmaps, product requirements, priorities, and delivery plans.

• Balance near-term delivery with longer-term product evolution across mobile and digital channels.

• Use client insights, analytics, experimentation, and business goals to inform prioritization and product decisions.

Mobile AI Experience Development

• Define how AI-powered insights should appear within mobile client journeys, including placement, content structure, interaction patterns, and follow-up actions.

• Partner with design, content, research, engineering, and AI teams to deliver useful, trustworthy, and intuitive experiences.

• Identify opportunities to expand Portfolio Insights into new client moments, account contexts, and mobile use cases.

• Continuously improve the experience based on client feedback, usage data, research, quality reviews, and launch learnings.

Schwab Assistant Integration

• Partner with Schwab Assistant sister teams to define how embedded insights connect to conversational experiences.

• Help create clear handoff patterns between mobile experiences and assistant interactions.

• Identify where assistant capabilities can deepen the client experience by answering follow-up questions, explaining context, or guiding next steps.

• Ensure the experience feels connected across mobile, web, and assistant channels.

Cross-Functional Leadership

• Lead alignment across product, engineering, AI, design, data, content, risk, compliance, legal, research, and analytics partners.

• Influence roadmap decisions and execution plans without direct authority.

• Help teams identify shared capabilities, reusable patterns, and dependencies that improve delivery speed and consistency.

• Communicate progress, risks, decisions, and recommendations clearly to stakeholders and leadership.

Product Discipline and Measurement

• Own product lifecycle activities including discovery, requirements, backlog prioritization, readiness, launch, and post-launch optimization.

• Define success metrics tied to client engagement, understanding, satisfaction, quality, adoption, and business impact.

• Partner with AI and governance teams to support appropriate evaluation, disclosures, controls, and launch readiness for AI-powered client experiences.

• Maintain strong documentation and operating discipline across active workstreams.

What You Care About

• Delivering high-quality mobile experiences that solve real client problems.

• Using AI to make financial information easier to understand and act on.

• Growing Portfolio Insights from an early client-facing feature into a broader digital experience capability.

• Connecting embedded experiences with Schwab Assistant in a way that feels natural to clients.

• Driving measurable outcomes over output.

• Creating clarity, alignment, and momentum across teams.

• Building trusted, compliant, and reliable AI-powered experiences.

What you have

Core Product Experience

• 5+ years of digital product management experience.

• Experience delivering customer-facing web or mobile experiences.

• Strong product strategy, roadmap, prioritization, and requirements development skills.

• Experience using data, research, and client feedback to inform product decisions.

Cross-Functional Leadership

• Ability to influence and align stakeholders across product, design, engineering, data, risk, compliance, and business teams.

• Strong communication skills, including the ability to explain complex topics clearly to technical and non-technical audiences.

• Self-starter mindset with strong organization, ownership, and follow-through.

AI and Technical Fluency

• Comfort working with technical teams on APIs, data, integrations, platform capabilities, and delivery tradeoffs.

• Interest in AI-powered digital experiences and the ability to translate emerging capabilities into practical client value.

• Ability to partner with governance, risk, and compliance teams to support responsible product delivery.

Preferred Qualifications

• Experience with Generative AI, machine learning, personalization, recommendation systems, search, or conversational experiences.

• Mobile app product management experience.

• Financial services, fintech, investing, trading, planning, or wealth management experience.

• Experience working with product analytics, experimentation, client research, and quality measurement.

• Experience supporting products in regulated or highly governed environments.