Operations Specialist, Cash Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Role focus: operational processing, wire desk activities, quality control review, project execution, and continuous improvement.

Charles Schwab Trust Bank provides trust, custody, trading, and technical services to retirement plan sponsors, advisors, and their agents.
Within CSTB, Cash Operations supports the accurate and controlled movement of client funds through incoming and outgoing cash activity, while maintaining adherence to regulatory, tax, operational risk, and information security requirements.

The CSTB Cash Management Team is responsible for processing client transactions, maintaining accurate account records, supporting wire and cash movement activities, performing quality control functions, and partnering with internal business groups to resolve transaction-related inquiries. The Operations Specialist role combines production responsibilities with increased ownership of operational controls, project initiatives, and process improvements that enhance efficiency, scalability, and risk mitigation.

This is a high-volume, detail-intensive, and deadline-driven role. Success requires strong analytical skills, sound decision-making, accountability, and the ability to balance daily operational responsibilities with project-based work and continuous improvement initiatives. Overtime may be required during critical or peak production periods.

What You'll Do
Process contributions, distributions, and other cash transactions accurately and efficiently.
Maintain and update client account information to ensure data integrity and compliance.
Research, investigate, and resolve transaction-related inquiries from internal business partners.
Perform quality control reviews of operational transactions to ensure accuracy, completeness, and adherence to established procedures and controls.
Initiate, review, and release wire transactions in accordance with approval requirements and risk management standards.
Research incoming electronic deposits, wire activity, cash transfers, and account funding transactions.
Monitor operational queues, functional mailboxes, and workflows to ensure timely completion of daily work.
Partner with cross-functional teams to support a seamless client and participant experience.
Lead or participate in departmental projects, testing efforts, system implementations, process enhancements, and operational readiness activities.
Analyze production trends, identify process gaps, and recommend solutions that improve efficiency, quality, and risk management.
Utilize Excel and data-analysis tools to review operational results, identify discrepancies, and support business decision-making.
Document procedures, update desk guides, and assist in maintaining operational documentation.
Support training, cross-training, and knowledge-sharing efforts across the team.
Adhere to established procedures, controls, audit requirements, and regulatory standards.
Contribute to continuous process improvement efforts and support team initiatives as needed.

What Success Looks Like
Consistently delivers accurate operational processing and quality control reviews with minimal avoidable errors.
Demonstrates strong ownership of complex transactions, wire activities, and exception resolution.
Balances daily production requirements while effectively contributing to projects and improvement initiatives.
Identifies operational risks, control gaps, and processing exceptions and escalates issues appropriately.
Maintains reliable audit documentation and supports regulatory and internal control requirements.
Builds strong partnerships with internal stakeholders through proactive communication and collaboration.
Contributes meaningful process improvements that increase efficiency, quality, and scalability.
Serves as a knowledgeable resource for teammates and supports team development through collaboration and knowledge sharing.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

Strong attention to detail and commitment to operational excellence.
Ability to perform effectively in a high-volume environment while managing competing priorities and deadlines.
Demonstrated analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
Experience reviewing operational work for accuracy and compliance with established controls.
Ability to apply sound judgment when handling transactions, exceptions, and risk-related situations.
Strong organizational and time-management skills with the ability to manage both daily production work and project responsibilities.
Excellent written and verbal communication skills.
Advanced proficiency in Microsoft Office applications, particularly Excel.
Experience collaborating across teams and influencing outcomes in a matrixed environment.
Ability to quickly learn new systems, products, processes, and regulatory requirements.
Flexibility to adapt to changing priorities, evolving business needs, and strategic initiatives.
Commitment to accountability, confidentiality, inclusion, and teamwork.

Preferred Qualifications

Experience in retirement services, banking operations, treasury operations, financial services, cash management, or accounting.
Experience processing and/or reviewing wire transactions and electronic payments.
Experience supporting operational projects, system implementations, testing, or process-improvement initiatives.
Familiarity with quality control, operational risk management, and control-based environments.
Experience with transaction processing and client account maintenance.

Overtime may be required during critical or peak production periods.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities