Managing Director, SAvE

Your Opportunity

Managing Director, CES Save

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, a preferred candidate for this role has been identified.

Managing Director, CES Service Availability Engineering reports directly to the Managing Director of Cross-Enterprise Services and plays a vital leadership role in guaranteeing uptime and operational excellence for critical Cross-Enterprise platforms, including Login, Portfolio Accounting, Portfolio Performance Engineering, Enterprise Middleware, Core Brokerage services Engineering, Digital Utilities and Business Process Management Technology domains and associated applications essential for enabling front-end business services.

This is a critical transformation role focused on turning around how production support is run today. The Managing Director is accountable for moving the organization away from manual, error‑prone processes and heavy offshore dependency, and toward a more reliable, automated, and insight‑driven operating model. The role requires leading a shift to using GenAI‑ and agentic‑based approaches to improve monitoring, incident response, root‑cause analysis, and day‑to‑day operations, while reducing human error and improving platform stability. A key expectation is to leverage Schwab India to build a strong, engineering‑led team that can drive this transformation, strengthen onshore capability, and gradually reduce the offshore footprint.

To be successful, the SAvE MD must assess the organization holistically and address gaps in skills, leadership, and operational rigor. This includes establishing an engineering‑first mindset, standardizing reliability practices, and improving how incidents, changes, and automation are managed. The role requires driving upskilling in modern automation and engineering tools, strengthening leadership with a focus on technical credibility and accountability, and embedding automation into core operational workflows. The MD is expected to reduce manual intervention, improve predictability and compliance, and free up capacity for higher‑value work, resulting in lower operational risk, improved productivity, and a more resilient and scalable production support model. Prior or current experience successfully transforming an organization is a must for this role.

Key Outcomes:

• Lead SAvE teams across multiple domains fostering a culture of proactive monitoring, rapid incident response, and ongoing improvement, ensuring system reliability through strategic oversight and technical stewardship.
• Serve as a strategic catalyst for the adoption and implementation of new technologies and practices aligned with the overarching STS technology strategy, always with an unwavering focus on platform availability and reliability.
• Ensure critical platforms—such as login, Core Brokerage Services and Portfolio Management and other CES applications are consistently available, resilient, and scalable across CES, with ongoing proactive monitoring to maintain high service levels.
• Spearhead public cloud deployment projects for essential platforms, including Client Login (CAM—Common Authentication Mechanism) and trading systems, ensuring modern, scalable solutions.
• Engage with business stakeholders to champion the prioritization of platform availability and reliability ahead of releasing new capabilities or enhancements.
• Influence development practices to streamline the QA to Production pipeline, enhancing efficiency and reliability in service delivery.
• Prioritize productivity and efficiency via advanced automation and tooling, driving the adoption of innovative solutions reducing manual effort and strengthening platform resilience.
• Foster a culture of continuous improvement, innovation, and team engagement. Proactively identify, assess, and manage risks to safeguard platform reliability and business continuity.
• Work closely with Managing Directors and Director peers across Schwab Technology Services (STS)—especially within Infrastructure, Operations & Cloud (IO&C) and other STS SAvE teams to drive broader adoption of consistent tooling, automation, and methodologies
• Oversee the implementation of robust risk management, disaster recovery, and business continuity strategies, supported by real-time monitoring, diagnostic tools, and regular reviews of service level agreements to maintain the uninterrupted availability of platforms vital to daily operations and stakeholder confidence.
• Optomize labor mix, refining team roles and responsibilities, ensuring the organization is agile and equipped to respond to business demands.
• Drive adherence to Enterprise Engineering and Risk standards and procedures to reinforce security, reliability, and compliance.
• Deliver technology meeting stringent security, availability, and performance requirements, ensuring these platforms remain trusted, scalable, and adaptable to future needs.
• Manage relationships with critical vendors and external partners.

What you have

Required Skills & Preferred Experience:

• An accomplished engineering leader with strong technical skills and significant experience leading Service Reliability Engineering of high-scale critical applications within financial services or related sectors. Prior or current experience successfully transforming an organization is a must for this role.
• Demonstrated track record of effective leadership of people and technology delivery in a complex financial services environment of scale. Familiarity with financial technology solutions will be considered a strong asset
• History of strategic decision-making, and the ability to build and manage high-performance engineering teams.
• Extensive knowledge of complex systems and scalable architecture, as well as expertise in ensuring application reliability and compliance with industry regulations, is crucial. Industry experience in Service Reliability Engineering is a must-have.
• Combination of technical mastery and executive leadership with a strategic vision aligning technology goals to business objectives.
• Experience successfully influencing and negotiating with senior technology and business leaders to align priorities and deliverables focusing on system availability
• Bachelor’s degree in computer science or related discipline.
• Demonstrated ability to effectively inspire and influence teams and partners in delivering technology enabled business solutions meeting business needs.
• Excellent verbal and written communication skills.
• Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations.