Managing Director, New Products Legal Concierge Office

Your Opportunity

The Managing Director, New Products Legal Concierge Office, serves as the senior enterprise legal leader responsible for defining and executing the strategy, operating model, governance framework, and delivery model for Legal & Government Affairs’ (LGA) support of new products and services. The role enables Schwab to pursue client-focused innovation and strategic growth while maintaining disciplined legal, regulatory, and risk oversight.

This leader serves as the senior legal owner for new-product intake, issue identification, prioritization, escalation, and resolution across business units and legal entities. The Managing Director applies independent legal judgment, mobilizes subject-matter expertise across LGA, and delivers practical, timely, and implementable guidance that supports informed executive and governance decisions.

Key Responsibilities & Outcomes:

Enterprise strategy and governance

• Define and execute the enterprise legal strategy, governance framework, and operating model for evaluating and launching new products and services.
• Serve as the senior LGA representative supporting the Product Review Committee and New Products and Services Risk Oversight Committee, ensuring leaders receive clear legal conclusions, decision points, risk considerations, and escalation recommendations.
• Establish decision rights and escalation paths for matters requiring subject-matter expert review, outside counsel, executive leadership, or General Counsel awareness.

Legal judgment and product enablement

• Direct the legal and regulatory assessment of complex or novel products and services across Schwab’s broker-dealer, banking, advisory, technology, and other regulated activities.
• Translate complex and potentially competing legal requirements into practical freedom-to-operate guidance, clearly identifying acceptable paths, required controls, residual risks, and matters requiring senior approval.
• Ensure legal conclusions are well reasoned, appropriately documented, consistently applied, and aligned with Schwab’s risk appetite, regulatory obligations, and business objectives.

Cross-enterprise leadership

• Serve as the central legal point of integration across LGA, business, risk, compliance, technology, privacy, cybersecurity, and control partners.
• Mobilize and influence legal subject-matter experts without relying solely on direct authority, establishing clear accountability for decisions, deliverables, dependencies, and timelines.
• Resolve competing priorities and legal perspectives, escalating significant matters early and maintaining a consistent “One Schwab” and “no surprises” approach.

Transformation, scale, and measurable outcomes

• Expand and mature the NPLCO as a scalable center of excellence, improving intake, triage, assessment, documentation, reporting, and decision workflows.
• Establish measures of effectiveness covering responsiveness, cycle time, legal work quality, stakeholder experience, timely escalation, adoption, and capacity creation.
• Sponsor the disciplined use of AI and legal technology to accelerate issue identification, research, drafting, knowledge management, and decision support while maintaining appropriate attorney review and accountability.
• Reduce unnecessary business burden and outside-counsel dependency while strengthening legal consistency, transparency, and risk discipline.

Organizational and talent leadership

• Build and develop a high-performing team with the legal judgment, business knowledge, project leadership, and technology fluency needed to support increasingly complex product innovation.
• Establish clear priorities, roles, decision rights, and development expectations for the NPLCO team and extended network of legal contributors.
• Create a culture of constructive challenge, intellectual curiosity, collaboration, accountability, and continuous improvement.

What you have

Required qualifications

• J.D. from an accredited law school and active membership in good standing in at least one U.S. jurisdiction.
• 15 or more years of progressively responsible legal experience advising broker-dealers, banks, investment advisers, or other highly regulated financial-services organizations.
• Demonstrated experience leading the legal assessment of new products, services, strategic initiatives, or similarly complex matters involving multiple legal entities, regulatory regimes, business functions, and control partners.
• Deep working knowledge of federal securities laws and financial-services regulation, with demonstrated ability to identify when prudential banking, state, privacy, cybersecurity, technology, artificial intelligence, conflicts, consumer-protection, or other legal requirements intersect with product strategy.
• Proven experience advising senior executives or governance committees on complex legal and regulatory matters, including communicating legal conclusions, alternatives, risk tradeoffs, escalation requirements, and implementable recommendations.
• Demonstrated success establishing or materially improving a legal, regulatory, governance, or product-review framework, including intake, prioritization, issue management, decision rights, escalation, documentation, and reporting.
• Proven ability to lead complex, cross-functional initiatives from initial concept through implementation and adoption, with accountability for deliverables, dependencies, timelines, risks, and stakeholder alignment.
• Experience influencing senior attorneys, business leaders, risk partners, and technical specialists in a matrixed environment where significant contributors may not report directly to the role.
• Exceptional legal research, analysis, writing, and executive communication skills, including the ability to convert complex legal matters into clear business implications and actionable guidance.
• Demonstrated courage, independence, integrity, and sound judgment when providing advice that may challenge a proposed business approach or require executive escalation.
• Proven people-leadership experience, including setting clear priorities, coaching and developing talent, establishing accountability, and building an engaged, high-performing team.

Preferred qualifications

• Experience supporting formal new-product approval, product-governance, risk-oversight, or comparable executive decision-making processes.
• Experience working across broker-dealer, bank, investment-adviser, trust, technology, or other regulated legal entities.
• Demonstrated application of AI, workflow technology, knowledge-management tools, or legal operations capabilities to improve the speed, quality, consistency, or scalability of legal services.
• Experience developing performance measures and using operational data to improve legal-service delivery, stakeholder experience, risk identification, and capacity.
• Deep knowledge of Schwab’s businesses, products, regulatory environment, risk appetite, governance structure, and values.