Manager, IT Program Management

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

This role offers a unique opportunity to shape how employees grow from day one, designing and evolving onboarding and professional development programs that make a lasting impact across the organization. You’ll work at the center of a broad, cross‑functional ecosystem—partnering closely with Talent Acquisition, Corporate Real Estate, Technology, HR, and operational teams to bring seamless, end‑to‑end experiences to life. For someone energized by building connections, influencing at scale, and translating strategy into meaningful development moments, this role provides both visibility and impact. It’s a chance to directly enable careers while helping the organization deliver a consistent, high‑quality employee experience.

Key Responsibilities

1. Design and evolve onboarding professional development experiences that support employees from entry through ongoing career growth, aligning learning experiences to support role expectations, skill development, and organizational priorities.
2. Partner across STS to translate workforce needs into scalable development solutions, including curriculum design, learning pathways, and targeted training initiatives.
3. Coordinate cross‑functionally with Talent Acquisition, Human Resources, Technology, Corporate Real Estate, and operational teams to ensure seamless, end‑to‑end onboarding experiences that are operationally ready on day one.
4. Measure program effectiveness and drive continuous improvement by analyzing feedback, engagement data, and outcomes to refine onboarding and professional development offerings over time.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

1. Holds Association of Talent Developmment Instructional Design Certificate or equivalent education, certification or demonstrated experience in instructional design that has been applied within a technology organization.
2. Designs, manages, or supports onboarding and/or professional development programs within a medium‑to‑large organization, with exposure to new‑hire lifecycle activities and employee learning experiences.
3. Leverages strong cross‑functional coordination skills, and demonstrates experience partnering across Talent Acquisition, HR, technology teams, and operational stakeholders to deliver exceptional employee experiences.
4. Applies program and project management capability, including planning timelines, coordinating logistics, managing communications, and supporting consistent execution across multiple stakeholders.
   
5. Displays strong written and verbal communication skills, with experience creating clear guidance, templates, or resources for managers, new hires, or partners to support onboarding and development efforts.
6. Exhudes a passion for employee experience and career development, with a strong sense of ownership for delivering a consistent, high‑quality onboarding and development journey.

Preferred Qualifications

▪ Leverages experience working within Learning & Development or Talent Management functions, particularly supporting onboarding
▪ Utilizes learning platforms and ecosystems to deliver against learning objectives
▪ Supports multi-location onboarding and development efforts including coordination across regions or time zones
▪ Drives early-career or traditional onboarding / development programs via structured cohorts and / or peer learning opportunities
▪ Applies sound judgment to stay agile and efficient amid change
▪ Consistently maintains clear, open communication to enhance collaboration with others
▪ Builds strong partnerships by engaging stakeholders and aligning shared goals
▪ Leverages industry expertise to guide strategy and guide team members in industry and marketplace dynamics
▪ Drives growth by sharing expertise and encouraging knowledge, skill, and ability development
▪ Influences improvements in efficiency and effectiveness within a function
▪ Earns trust through ethical decisions and deep subject matter knowledge