Manager, CS&S Core Service (PL)

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Shift details: Saturday, Sunday, Monday 9:30am-10:30pm ET

We are champions of investors and are looking for other advocates to join our team as Manager, CS&S Core Service working with our clients. We are seeking professionals who enjoy a challenge; those who care about assisting others as they trade in the financial markets. Individuals who are eager to help others while also gaining vast skills and knowledge in the financial markets.  People who want to help others and who want to grow their career with a top financial services firm and year-over-year top employer. If this sounds appealing, you’ve come to the right place. Our team consists of a diverse workforce, in all stages of their careers, people looking for a career change or are re-entering the workforce. If you enjoy providing an outstanding level of service to others around you, have a passion for continuous learning, and enjoy working with like-minded individuals to learn from and share standard methodologies with, this may be the job for you.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Series 7 and 63/66
• Series 9 and 10
• 5 years of experience in customer service
• 2 years of financial services experience

Preferred Qualifications:

• Strong track record in and passion to consistently provide an exceptional client experience with the ability to anticipate and resolve problems under your own initiative
• Ability to deliver a distinctive and thoughtful experience that is aimed at providing a white glove and seamless experience for clients and business partners
• Ability to ask appropriate clarifying questions to clearly understand the client need and intent
• Ability to support and facilitate positive relationships between the client and Schwab by building and fostering internal partnerships
• Superior communication (written and verbal), presentation, interpersonal, and listening skills
• Superlative trading acumen in a variety of different domains and strong knowledge of financial markets
• Ability to identify potential risk situations and take action to mitigate risk in a timely and effective manner
• Strong sense of ownership to support our clients through first call resolution while being efficient and mindful of time constraints on the client, peers, and business partners
• Initiative to create change through process improvement, training, and streamlining functions
• Perform as part of a team while putting the focus on providing the best possible client experience
• Demonstrate a solutions-focused mindset and understanding that there is not a “one size fits all” approach
• Ensure there is a plan in place to service your clients while out of the office
• Acting team manager experience

In addition to the salary range, this role is eligible for bonus or incentive opportunities.