Manager, CS&S Core Service Electronic Communication

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

As a Team Manager in our Client Service & Support (CS&S) electronic communications group , you will lead a team responsible for servicing our diverse clients’ brokerage needs via chat, email and “as needed” phone support. The value you bring is creating and sustaining a highly engaged, positive team culture that allows professionals to deliver an incredible client experience through connection, clarity, and compassion!

Shift: 4x10 – Sunday - Wednesday 7:00am to 5:30pm ET

What you are good at:

• Invest in your people by building an environment that embraces diversity and encourages them in their pursuit of growth and development
• Develop team members through coaching, career development, mentoring, and motivational techniques
• Addressing sophisticated client issues at a moment’s notice and acting as a client advocate to drive client resolutions and dedication
• Effectively recognizing strategic business opportunities, demonstrating initiative and taking calculated business risks
• Demonstrate a strong understanding of the markets, empathy, energy, and problem solving while delivering unparalleled value and outstanding leadership and service to our employees and clients
• Work collaboratively with other managers and leadership in cross departmental projects and initiatives to improve the organization and the chat business model
• Establish your team’s market expertise and knowledge of Schwab’s products, services and procedures

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

• Active FINRA Series 7, 63, and 9/10 (8) licenses
• Solid understanding of trading operations, margin, and market mechanics
• Solid understanding of Communication with the Public (CWTP) policies and procedures
• Innovative thinker that shows managerial courage to challenge the status quo to identify, generate and implement new ideas
• Positive demeanor, passion, professionalism, strong work ethic with high level of integrity and ethics, and alignment with Schwab’s values
• Excellent written and verbal communication skills to influence and build consensus as well as proven presentation skills
• Ability to exercise sound business judgment and manage risk
• Ability to identify gaps in our business model, maintain a solution mentality, and tenaciously break down barriers to a positive business outcome
• 1 year supervisory/management experience

Preferred Qualifications:

• 2 years financial services industry experience

*In addition to the salary range, this role is eligible for bonus or incentive opportunities.