Director, CS&S Trader Service

Your Opportunity

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Client Service & Support (CS&S) is the primary service and trading organization for Schwab Investor Services. CS&S supports retail clients and helps fulfill our purpose to championing every client’s goals with passion and integrity. We’re seeking a Director of Trader Service to provide leadership for 6-10 teams, with total oversight of approximately 60-100 employees. The ideal candidate will have a proven record of success leading large-scale organizations and extensive experience working with active traders.

In Trader Service, our vision is to be the most trusted Trade Desk on the street. We support Schwab’s most active and engaged clients, who trade complex products including Equities, Options, Futures and Forex. Our goal is to empower clients by teaching them to practice sound risk management to ultimately make better trades. We do this by engaging them on their trading strategies and offering personalized education and direction to help maximize the tools within our platforms. Our advantage is our people because we are Traders helping Traders.

As a company committed to seeing the world Through Clients’ Eyes, service is at the heart of everything we do at Schwab and in CS&S. You will pursue our mission and values by:

• Inspiring client loyalty by prioritizing the client experience in all decisions. ” Always put the client first. No matter what.” – Charles Schwab
• Developing CS&S Team Managers to help them become effective leaders, coaches, and mentors for their professionals. Focus on employee development and a culture of engagement.
• Working collaboratively with other CS&S Directors and partners across the company to advance key initiatives that drive results. Agility is a premium.
• Advancing enterprise and business initiatives, guiding strategy through implementation, partnering effectively across business lines and leadership levels. Embracing an ownership mentality is essential.
• Promoting continuous improvement and change management efforts by identifying opportunities to innovate and improve business processes. Embracing “can-if” thinking is vital.
• Representing Schwab Investor Services to clients, employees, business partners and vendors. Leaders are role models and set the tone for our culture.

What you have

Required:

• Active FINRA Series 7, 63 (or 66), and 9/10 (or 24/4) licenses required.
• Proven record leading large service teams who support unique and complex client inquiries, with a focus on deepening client experience and demonstrated ability to develop leadership and management skills in coaching and developing people at all performance levels via established performance objectives, regular feedback, and appropriate recognition.
• Extensive knowledge of financial services industry, including trading, risk management, and service delivery.
• In-depth knowledge of derivative and margin trading, including options, futures, forex, margin rules and regulations, and market structure.
• Thrives in and exercises excellent judgment in a fast-paced, dynamic, often uncertain environment.
• Strong conceptual, planning, and organizational skills.
• Proven ability to develop innovative client-centric solutions to complex business opportunities.
• Strong knowledge and demonstrated success with staffing and capacity planning.
• Superior emotional intelligence and executive presence.
• Professionalism and strong, proactive work ethic with high level of integrity and ethics.
• Excellent verbal and written communication skills tailored to all levels of stakeholders, to influence, build consensus, and integrate complex information.
• Experience working collaboratively with peers and business partners with potentially disparate objectives.
• Culture leader with ability to inspire, influence, and lead large organizations through change.
• Established brand of trust and credibility as a peer, business partner, and leader.
• History of joint accountability, driving team, Trader Service, and CS&S results.